Sender IDs Submission
- Alabi Sunday
Due to the increase in the volume of fraudulent text messages that fraudsters are sending with customized sender IDs, MTN Nigeria compelled us to ask our esteemed customers who send legitimate messages to submit as many sender IDs as they want for registration.
Be informed that your messages will not be delivered to MTN subscribers if your sender ID has not been registered, but your credit will be deducted.
Therefore, we advise that you don't send a message to your contact list if you have not confirmed that your sender ID has been successfully registered to avoid wasting your hard-earned money unnecessarily.
To know if your sender ID has been registered, you will need to test your proposed sender ID to confirm if it has been registered or not.
To test your sender IDs, to know if it has been successfully registered, use the sender ID to send a message to 2 0r 3 MTN numbers. If your sender ID has been successfully registered and the MTN number(s) in question is/are not on Do-Not-Disturb (DND), you will get the message delivered and see your customized sender ID displayed on the numbers. If the message is not delivered, there is a high probability that the sender ID has not been registered or it is a new sender ID which you also need to submit for registration or the MTN number(s) are on Do-Not-Disturb (DND).
Temporarily, you can click PRSI to see the list of our 76 pre-registered sender IDs like IMPORTANT, REMINDER, BELOVED, PASTOR, SCHOOL FEE and more which you can use as your sender ID while you are waiting for your own submitted customized sender IDs to be registered.
The registration process will take between 24 and 72 hours (excluding weekends) before you can get the submitted sender IDs registered and displayed on recipients' telephones. You should confirm that your sender ID has been registered before sending the messages in order not to waste your SMS credits. If the sender ID is not registered after 24 hours, you will need to allow more time for our SMS aggregator to register the list of sender IDs that we sent to them and check back after another 24 hours.
Remember to make sure that the sender ID to be submitted for registration is not more than 11 characters long. Also avoid the use of special characters like _,+,!,*,&,#,@,-,$, etc in your proposed sender ID. Any sender ID that is submitted twice or more will be ignored and it will not be registered because our system will see it as spam.
Also, in your sender ID, avoid the use of a government agent/institution's name or abbreviations, banks' names or abbreviations, big companies' names or abbreviations and international companies/institutions' names or abbreviations. Your sender ID will not be registered if it contains any of the names or abbreviations.
In addition, we want you to note that sender ID registration does not overrule the existing DND policy. This simply means that numbers on DND will still not receive messages that you are sending with your registered sender ID. The only solution to the DND issue is to deactivate DND on the number(s) in question.
Kindly fill out the form below to submit all your sender IDs for registration.